If a Tree Falls in the Forest and there is no one there to hear it, did it make a noise?
Wednesday 20th September, 2006Going back to the age old question, If
a Tree falls in the Forest and no one is there to hear it, did the tree
make a noise?
Well, if an Email is Delivered and the user Deletes the email before Reading it, was the email really delivered?
If you've ever had a user say they never received an email, here is some helpful advice.
Try to find the original sent email in the senders Sent View or a copy of the message that was sent to another user.
Look at the last tab on the document properties to get the UNID. Remove the First Two Letters from the first and second Line. In this example you remove the "OF" and "ON" and run the remaining characters together.
Then using NotesPeek you can search for the Document or more important the Deletion Stub.
Here are some additional resources you can look at:
There is also a way using the Notes Admin Client to look up deleted documents as described in technote 1086649
Technote 1086649 - How to analyze questionable deletions in a Notes database
More a more in depth look at the Document ID, look at technote 7002668
Technote 7002668 - What are the Components of a Notes ID?
As for some lessons learned:
1) If you are trying to track an email that was sent from the internet, best chance is to hope the internet sender sent the message to the two different people in you Domino environment. Then use the Document ID from one email to find the other.
From the Internet - Receiver 1
From the Internet - Receiver 2
2) If the sender and receiver are both in your Domino environment, it's easy because most of the Document ID matches
From Internal Sender's Sent View
From Internal - Receiver 1
From Internal - Receiver 2
3) You can also use this same procedure when someone sends a meeting invite via the calendar to track down the deleted calendar entry in the receiver's mail file.
4) If your trying to track an email through your log.nsf, you will want to focus on the second line of the Document ID tab using the last 8 digits. Notice how the example Document IDs used in #2 above are included in the Notes Log below.
You may want to create a local copy of the Log and copy the documents from the given time frame to a local log and create a Full Text Index to help you.
Well, if an Email is Delivered and the user Deletes the email before Reading it, was the email really delivered?
If you've ever had a user say they never received an email, here is some helpful advice.
Try to find the original sent email in the senders Sent View or a copy of the message that was sent to another user.
Look at the last tab on the document properties to get the UNID. Remove the First Two Letters from the first and second Line. In this example you remove the "OF" and "ON" and run the remaining characters together.
Then using NotesPeek you can search for the Document or more important the Deletion Stub.
Here are some additional resources you can look at:
There is also a way using the Notes Admin Client to look up deleted documents as described in technote 1086649
Technote 1086649 - How to analyze questionable deletions in a Notes database
More a more in depth look at the Document ID, look at technote 7002668
Technote 7002668 - What are the Components of a Notes ID?
As for some lessons learned:
1) If you are trying to track an email that was sent from the internet, best chance is to hope the internet sender sent the message to the two different people in you Domino environment. Then use the Document ID from one email to find the other.
From the Internet - Receiver 1
From the Internet - Receiver 2
2) If the sender and receiver are both in your Domino environment, it's easy because most of the Document ID matches
From Internal Sender's Sent View
From Internal - Receiver 1
From Internal - Receiver 2
3) You can also use this same procedure when someone sends a meeting invite via the calendar to track down the deleted calendar entry in the receiver's mail file.
4) If your trying to track an email through your log.nsf, you will want to focus on the second line of the Document ID tab using the last 8 digits. Notice how the example Document IDs used in #2 above are included in the Notes Log below.
You may want to create a local copy of the Log and copy the documents from the given time frame to a local log and create a Full Text Index to help you.
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